- Coordinate daily customer call-offs and ensure that orders are processed and fulfilled in accordance with agreed delivery schedules and customer requirements.
- Prepare and provide all required shipment documents to customers.
- Monitor the entire shipment process from order receipt through to delivery and proactively address delays or operational issues.
- Act as a central point of contact for customers and coordinate closely with internal departments, production teams and logistics partners.
- Maintain accurate and up-to-date shipment information in customer portals, SAP, EDI and internal systems.
- Set up and maintain relevant master data and codes for customers and logistics service providers.
- Coordinate sales returns and ensure that all related processes and documentation are handled correctly.
- Monitor logistics performance and on-time delivery KPIs and support the implementation of corrective actions where necessary.
- Support accounts receivable activities by monitoring outstanding payments and coordinating with customers and internal stakeholders.
- Manage orders, returns and the availability of returnable packaging in cooperation with customers and internal departments.
- Support internal and external audits and ensure that all activities comply with applicable processes and management system requirements.
- Contribute to high customer satisfaction by ensuring reliable deliveries, transparent communication and the efficient resolution of operational issues.
Sales Administration Specialist (m/f/d) – Jülich
Jülich
Full-time
Permanent employee
42,000 - 46,800 € per year
Your mission
Your profile
- Completed vocational training or a bachelor’s degree in business administration, logistics, supply chain management or a comparable field.
- The position is also suitable for motivated graduates who would like to begin their career in an international manufacturing environment.
- Initial experience in sales administration, order management, customer service, logistics or supply chain coordination is considered an advantage.
- Confident use of standard Office applications, particularly Excel.
- Experience with SAP, EDI systems or customer portals is considered an advantage.
- Strong organisational and problem-solving skills with the ability to manage several operational topics simultaneously.
- Reliable, disciplined and resilient working style with a strong focus on accuracy and customer satisfaction.
- Proactive and self-motivated personality with good communication skills and the potential to take on additional responsibility.
- Good English and German skills, sufficient for daily communication with customers and internal stakeholders.
Why us?
- Competitive compensation ranging from 42,000 € to 46,800 €, depending on the candidate’s level of expertise.
- Flat hierarchies and an open company culture.
- Subsidies for company pension schemes and additional benefits.
About us
QCG Computer GmbH is a fast-growing subsidiary of Quanta Computer Inc., developing highly precise electronic systems and equipment with a focus on cloud computing and AI.